Last updated: 18 October 2026

At MAGS Bakeworks, customer satisfaction is our top priority. If your order is not right, you can ask for a replacement or refund under the conditions below.

1. When you can ask for a return, replacement or refund

  • Because our products are freshly baked food, we accept requests for items that are damaged, incorrect or defective.
  • Please contact us within 48 hours of delivery and send photos of the product and its packaging.
  • Opening the package to check the product does not affect your right to ask for a refund.

2. What we cannot take back

  • Products that have been opened and consumed, unless they are damaged, incorrect or defective.
  • Requests made without photos or an order number.

3. How to ask

Email magsbakeworks@gmail.com or call +91 8830264239 with your order number, a short description of the issue and photos. We will reply within 2 working days.

4. Cancelling an order

You can cancel an order at any time before it is dispatched by contacting us, and you will receive a full refund. Once an order has been dispatched, it cannot be cancelled.

5. Refunds

Approved refunds are made only to the original payment source, through Razorpay, within 5–7 working days of approval. Your bank may take extra time to show the credit. We cannot refund to a different account or payment method.

6. Replacements

If a replacement is available, we will send it at no extra cost for items that were damaged, incorrect or defective.

7. Contact

MAGS Bakeworks, Shop No. 8, D Wing, Yashwin 2.O, Teerth Tower Road, near Vibgyor High School, Sus, Pune, Maharashtra 411 021. Email magsbakeworks@gmail.com. Phone +91 8830264239.